TERMS OF USE
These Terms of Use (“Terms”) govern the user’s access to and use of www.nazrco.in (“Website”) and the NAZR mobile application (“App”), owned and operated by Lumina Hospitality Private Limited, operating under the brand NAZR™ (“Company”, “we”, “us”, “our”).
By accessing, browsing, purchasing from, or using this Website or App, the user agrees to be bound by these Terms, our Privacy Policy, Shipping Policy, and Product Liability & Risk Framework, and any additional policies referenced in these Terms, all of which are incorporated by reference. If the user does not agree to these Terms, the user must discontinue use of the Services.
Table of Contents
1. Eligibility
The user must be at least 18 years of age to use the Website or App, or purchase products through it. By using the Services, the user represents that they are legally capable of entering into binding contracts, that the information provided is accurate, and that the Services will be used only for lawful purposes.
Access to the App’s safety features is further conditional on our identity verification (KYC) process, described in our Privacy Policy. We verify age as part of this process and may reject, suspend, or decline to approve any account that does not meet our eligibility criteria.
2. Permitted Use of Website
The user is granted a limited, non-exclusive, revocable, non-transferable licence to access and use this Website for personal and non-commercial purposes. The user agrees not to:
- copy or reproduce website content without permission
- reverse engineer website functionality
- attempt unauthorized access to systems
- commercially exploit website content
- interfere with website operations
- use the website for unlawful purposes
3. Permitted Use of the App
The App provides personal safety tools, including Shield Mode, SOS Emergency alerts, and Trusted Circle guardian features. The user’s use of the App is subject to the following, in addition to the general terms above:
Not a substitute for emergency services. The App is a supplementary safety tool. It does not replace, and is not a guarantee of, emergency services. In any genuine emergency, the user should contact the police or applicable emergency helpline directly, in addition to using the App.
No guaranteed delivery or response time. Alerts, live location sharing, and guardian notifications depend on factors outside our control, including the user’s network connectivity, device settings, GPS accuracy, the operating system permissions granted by the user, and third-party platforms such as WhatsApp (operated by Meta) and SMS gateway providers. We do not guarantee that any alert will be delivered, or received, within any particular time frame, or at all.
Guardians are not obligated responders. The members of the user’s Trusted Circle are individuals chosen by the user and are not vetted, contracted, or obligated by us to respond. We are not responsible for a guardian’s availability, responsiveness, or conduct.
Identity verification gate. New accounts cannot access Shield Mode or SOS until our identity verification process is complete, which typically takes 24–48 hours. We may request additional documentation or decline to approve an account at our discretion.
Permission dependency. Features that depend on a device permission (location, microphone, or notifications) will be deactivated if that permission is not granted, consistent with our Privacy Policy.
4. Product Information Disclaimer
Product descriptions, visuals, demonstrations, and educational content are provided for informational purposes only. NAZR™ products are intended solely for lawful personal safety purposes. The Company does not guarantee prevention of harm, guaranteed personal safety outcomes, or product effectiveness in all situations. Users are responsible for ensuring lawful possession and use of products under applicable local laws.
5. Orders and Purchases
Purchases made through the Website are subject to product availability, order verification, and payment confirmation. Product purchases are processed through Shopify’s platform, in addition to being subject to these Terms. We reserve the right to refuse or cancel suspicious orders, restrict quantities, cancel orders arising from pricing errors, and reject fraudulent transactions.
6. Payment Processing
Payments are processed through Cashfree Payments and other third-party payment gateways. NAZR™ does not store card details, banking details, or CVV information. Payment transactions are governed by the respective payment service providers.
7. User Accounts
Where a user creates an account or profile on the Website or App, the user is responsible for maintaining confidentiality of their login credentials, ensuring their account information remains accurate, and all activity conducted through their account.
8. Intellectual Property
All materials available on the Website and App, including trademarks, logos, product designs, graphics, packaging, written content, videos, and design elements, are owned by or licensed to Lumina Hospitality Private Limited. No user may copy, distribute, reproduce, modify, or commercially exploit any content without prior written permission.
9. User Generated Content
Where a user submits reviews, testimonials, feedback, or other content, the user confirms such content is accurate, grants NAZR™ a non-exclusive right to use such content for business purposes, and agrees not to post unlawful, defamatory, abusive, or misleading content. We reserve the right to remove such content.
Community features (referred to in the App as “Vantage”) are not part of this launch release. Additional terms will apply if and when such features become available.
10. Third Party Links
The Website or App may contain links to third-party websites, payment gateways, social platforms, or service providers. We are not responsible for third-party content, services, or privacy practices.
11. Website and App Availability
We reserve the right to modify, suspend, restrict, or discontinue any part of the Website or App without notice. We do not guarantee uninterrupted availability. This includes any feature dependent on third-party platforms (such as WhatsApp, SMS gateways, or maps data providers) that may themselves experience outages beyond our control.
12. Limitation of Liability
To the maximum extent permitted under applicable law, NAZR™ shall not be liable for indirect losses, incidental damages, website or app interruptions, misuse of products, reliance on website or app content, or third-party platform failures. Nothing in this clause excludes or limits liability where such exclusion is not permitted under applicable law, including for gross negligence or wilful default. Users assume responsibility for lawful product usage.
13. Indemnity
The user agrees to indemnify and hold harmless Lumina Hospitality Private Limited against claims arising from misuse of products, violation of these Terms, unlawful conduct, or misuse of website or app content.
14. Privacy
The user’s use of this Website and App is also governed by our Privacy Policy.
15. Force Majeure
We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, network or platform outages of third-party service providers, or governmental action.
16. Changes to Terms
We may update these Terms from time to time. Updated versions will be posted on the Website and App. Continued use constitutes acceptance of revised Terms.
17. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.
18. Grievance Officer
Name: Atul
Designation: Grievance Officer, NAZR
Email: support@nazrco.in
We will acknowledge complaints within 48 hours and endeavour to resolve them within 30 days of receipt.
19. Contact Information
Lumina Hospitality Private Limited
802, Harshvardhan, Opp. Saki Vihar Telephone Exchange, Mumbai – 400076
Email: support@nazrco.in