SHIPPING & DELIVERY POLICY
This Shipping and Delivery Policy governs the shipment and delivery of products ordered through www.nazrco.in (“Website”) or the NAZR mobile application (“App”), operated by Lumina Hospitality Private Limited (“Company”, “we”, “us”, “our”).
Table of Contents
1. Order Processing
All orders are processed within 1–3 business days from the date of order confirmation.
Orders are not processed or shipped on weekends or public holidays. Products once opened or used are not eligible for return or replacement unless defective.
2. Shipping
Orders are shipped through registered courier partners and/or speed post.
Estimated delivery timelines:
- Metro cities: 3–5 business days
- Non-metro locations: 5–10 business days
Delivery timelines are estimates and may vary depending on location, logistics, and external factors.
3. Delivery Disclaimer
While we aim to deliver within the estimated timelines, delays may occur due to:
- courier partner issues
- weather conditions
- operational constraints
NAZR™ shall not be liable for delays caused by third-party logistics providers.
4. International Shipping
We currently do not offer international shipping.
5. Order Cancellation
Orders may be cancelled only before dispatch.
- A 10% deduction may be applied to cover transaction and processing fees.
- Cancellation requests must be sent to support@nazrco.in within 24 hours of placing the order.
- Once an order has been dispatched, it cannot be cancelled.
6. Returns Policy
Due to the nature of the product category (personal safety and hygiene-sensitive products), returns are not accepted once the product has been delivered, except in cases of:
- manufacturing defects
- damage during transit
- incorrect or missing items
7. Replacement / Refund — Damaged or Defective Products
In rare cases of damage or manufacturing defects:
- Notify us within 48 hours of delivery.
- Email support@nazrco.in with photos and videos of the product, packaging, shipping label, and invoice.
Eligible cases include:
- physical damage to product
- leakage or malfunction
- tampered or broken seal
Upon verification, we will provide a replacement or initiate a refund.
8. Replacement — Incorrect or Missing Items
If you receive incorrect or missing items:
- Notify within 48 hours of delivery.
- Provide photo/video evidence.
We will arrange a replacement shipment or a refund (as applicable).
9. Refunds
Refunds, where applicable, will be processed to the original payment method within 5–10 business days after approval.
10. Refusal of Delivery
Customers are requested not to refuse delivery arbitrarily.
In cases where an order is returned to us due to refusal or failed delivery attempts:
- re-shipping charges may apply
- refund (if applicable) will be processed after deducting logistics and handling costs
11. Contact
For any questions or support, please contact:
Email: support@nazrco.in