PRIVACY POLICY

By accessing our website, purchasing our products, signing up for communications, or otherwise interacting with our services, you consent to the practices described in this Policy.

This Policy may be updated from time to time. Users are encouraged to periodically review this page.

1. Information We Collect

We may collect the following personal information:

  • name
  • email address
  • phone number
  • billing address
  • shipping address
  • demographic information such as preferences and interests
  • purchase information
  • communication preferences
  • information submitted through forms, surveys, campaigns, or customer support interactions

We may also collect technical information such as:

  • IP address
  • browser type
  • device type
  • referral source
  • website usage behaviour
  • cookies and analytics data

2. Where We Collect Information

We collect information through:

Homepage

  • sign-up/sign-in popups
  • CTA buttons
  • Book a Demo form

Join NAZR™ / Community

  • email collection forms
  • community signup forms

Website Footer

  • newsletter signup forms

Product Pages

  • product inquiry forms
  • checkout flow

Customer Support

  • email support
  • order-related communication

3. Payment Information

Online payments are processed through secure third-party payment gateways.

NAZR™™ does not store or directly access:

  • credit card information
  • debit card information
  • CVV details
  • net banking credentials

We may receive limited payment confirmations necessary to process your order.

4. How We Use Your Information

We use personal information to:

  • process and fulfil orders
  • manage shipping and delivery
  • provide customer support
  • communicate order updates
  • improve products and services
  • personalise website experience
  • manage demo requests
  • support community initiatives
  • send newsletters and promotional communications
  • conduct research and analytics
  • detect fraud
  • maintain internal records
  • comply with legal obligations

5. Marketing Communications

Where you voluntarily provide your contact information through newsletters, demo requests, waitlists, community forms, or promotions, you consent to receiving:

  • product updates
  • promotional emails
  • newsletters
  • brand announcements

You may opt out of marketing communications at any time.

6. Sharing of Information

We may share personal information with:

  • logistics partners
  • payment service providers
  • CRM tools
  • analytics platforms
  • marketing service providers
  • legal, regulatory, or government authorities where required by law

We do not sell, rent, or lease personal information to third parties.

7. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction.

8. Data Retention

We retain personal information only for as long as necessary for:

  • service fulfilment
  • legal compliance
  • dispute resolution
  • internal business purposes

When no longer required, data may be deleted, anonymized, or securely archived.

9. Transfer of Information

Your information may be processed at locations where our service providers operate. Where data is transferred outside India, we take reasonable steps to ensure appropriate safeguards are in place.

10. Your Rights

Subject to applicable law, you may request:

  • access to your information
  • correction of inaccurate information
  • deletion of personal information
  • withdrawal of consent
  • grievance redressal

To exercise these rights, contact: support@nazrco.in

11. Cookies

We use cookies to:

  • understand website traffic
  • improve website functionality
  • personalize user experience
  • improve marketing effectiveness

Users may disable cookies through browser settings, though certain website features may be impacted.

Please review our Cookie Policy for more details.

12. Security

We implement reasonable technical and operational safeguards to protect personal information.

While we take reasonable precautions, no method of online transmission or storage is completely secure.

13. Children’s Privacy

Our website and services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

15. Changes to this Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page.

16. Contact Information

Lumina Hospitality Private Limited
802, Harshvardhan
Opp. Saki Vihar Telephone
Mumbai, Maharashtra – 400076

Email: support@nazrco.in
Phone: +91 9820981818

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This Privacy Policy (“Policy”) explains how Lumina Hospitality Private Limited, operating under the brand NAZR™ (“Company”, “we”, “us”, “our”), collects, uses, stores, processes, shares, and protects personal information collected through www.nazrco.in, related applications, checkout systems, forms, and communication channels.